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A user may need to reset their Multi Factor Authentication due to getting a new device or changing their MFA credentials. This can be actioned by a System Administrator on the system by navigating to Settings &gt; Setup &gt; Users, search for the user that needs their MFA reset and select the option to do so here - ​

Once this has been requested the user will get an email advising them it will prompt them to reset next time they attempt to login

Choose which ever option would be most suitable. A follow the steps on screen. To find out about setting this up please click <a href="https://help.tm3app.com/en/articles/7258453-mult-factor-authentication-and-passkey" rel="nofollow noopener noreferrer" target="_blank">here</a>.

NOTE: If the SMS Authentication is selected there must be a valid mobile number against the users account. If this is missing a System administrator can add this.

This Article will show you how to reset a users Multi Factor Authentication (MFA)

Resetting Users Multi Factor Authentication

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