If you are having difficulty accessing your clinical notes via E-Clinic and are simply seeing a screen with a spinning blue circle, you may need to clear your browsing cache and perform a 'hard reload' of the webpage. The instructions below will show you how to do this in Google Chrome.
Windows
With E-Clinic open on screen press the F12 key on your keyboard
This will open a technical panel
Right click on the 'Refresh/Reload Icon in the top menu bar'
Choose 'Empty Cache & Hard Reload'
You may need to log out and back in after doing this.
Mac OS
With E-Clinic Open on screen press the alt cmd and J keys simultaneously
This will open a technical panel
Right click (Two finger tap/click) on the 'Refresh/Reload Icon in the top menu bar'
Choose 'Empty Cache & Hard Reload'
You may need to log out and back in after doing this