What is E-ClinicPay?
E-ClinicPay, powered by ClearAccept, is our proprietary integrated payments product specifically designed for our software users.
We have collaborated with our sister company, ClearAccept, an FCA-regulated payment service provider responsible for processing transactions through E-ClinicPay. Through this integration, we have developed a range of payment products tailored to our software and practices like yours. With fast processing, easy setup, and seamless integration, E-ClinicPay is designed to save you time and money while offering your patients a superior payment experience.
E-ClinicPay allows you to process payments from your clients in various ways, including:
Pre-payments - Clients have the option to pay before attending an appointment by pre-paying online or over the phone.
Payment at Reception - You can now accept payments using integrated card machines, which are fast, involve fewer manual steps, and reduce administrative burden by feeding accurate transaction information directly into the system.
Remote Payments - If you need to accept payments after a patient's appointment, you can send a secure payment link in seconds to enable payments to be made at your patients' convenience, reducing time spent managing late payments.
Online Payments - You can accept payments through your Connect site when your clients book appointments themselves. They will also have the option to save their card details for future use.
Mail Order Telephone Order (MOTO) - With E-ClinicPay, you will be able to process payments over the phone with your clients using the built-in virtual payment terminal.
How to Enable E-ClinicPay
To begin the process of enabling E-ClinicPay, you will need to contact our support team either through support@blue-zinc.com or through our live chat function at the bottom left of your software. Once you have informed us of your intention to use E-ClinicPay and have completed your application, the ClearAccept team will process it. They will then advise both your clinic and ourselves of the completion, and provide you with your Merchant information. The support team will add these details to your system, and will inform you that it has been enabled. You will then simply need to navigate to Settings > Finances > Integration to see that the integration has been completed.
Connecting a Terminal
To connect a physical payment terminal that has been provided for you, navigate to Settings > Finances > Integration. At the bottom of the screen, you will find an option for Payment Terminals. Press 'Add New' and you will be presented with a Terminal Pairing screen.
Enter in the Location the terminal is going to be located. The Device Name, you can call this anything, then the Terminal Id which will be provided to you by the ClearAccept team via email. Once you have entered this in you will be able to start taking payment via the terminal. To do this, simply complete an appointment as you normally would. It will then appear with the option to Invoice and Pay with Terminal on the Quick Bill screen.
Select this and the system will make the connection to your Terminal to process the payment -
Once your client has tapped using Contactless or entered their details via Chip and Pin this will be verified on the system, an invoice will be generated and be marked as paid. You can also use this method of payment when viewing a client's invoice.
Virtual Terminals
Virtual Terminals allow you to process your clients payments over the phone or in the clinic by inputting their payment details straight into the system. This can be actioned by going to your clients invoice on the system and selecting the Pay with Virtual Terminal, once clicked confirm the amount they are going to be paying then complete the card details entry-
